Most issues come down to file locks, the license, or the Voidlens folder path. Work through the relevant section below. If you are still stuck, contact support with your license key and what you have already tried.

SmartScreen blocks the app

The build is not code-signed, so Windows shows an unknown publisher warning on first run. Click More info, then Run anyway. This only happens the first time.

My key is not accepted

Check for typos and stray spaces. Keys are case-sensitive.
Verify the key on the account page. If it shows expired or inactive, renew or contact support.
If it says the license is bound to another machine, sign out there first, or ask support to unbind it.

Voidlens will not start

Make sure the Voidlens folder path in Voidlink points at the unzipped folder containing SystemBridge.exe.
Start Path of Exile before pressing Start, if the launch requirement is enabled.
Run the game in windowed or borderless mode so the overlay can position itself.
If files look blocked, re-run the unblock action in the Voidlens tab.

The dashboard does not appear

The in-app dashboard only shows once Voidlens is running and its local API is reachable. Give it a moment after pressing Start. If it never appears, stop and restart Voidlens, and confirm no firewall rule is blocking its local port.

An update will not apply

Close Voidlink and Voidlens completely so their files unlock, then retry.
Self-update only works on the packaged portable build, not a development checkout.
Move the app out of synced or protected folders such as OneDrive or Program Files.

The radar is misaligned

Use the calibration controls in the Voidlens settings to adjust offset and scale. You can also enable auto-reset on zone change so calibration refreshes as you move between areas.

Prices are missing on ground loot

Ground-loot pricing pulls from poe.ninja and poe2scout. Set the correct league in the dashboard and confirm you have a network connection. New or private leagues may not have economy data yet.