Support
Frequently asked questions
Product
What is Voidlink?
A Windows companion app for Path of Exile 1 and 2. It bundles bulk map and item crafting, macros, chat tools, trackers, and the Voidlens map radar, with separate saved profiles for each game.
What is Voidlens, and do I need it?
Voidlens is the map radar overlay that Voidlink launches and controls. It is a separate folder Voidlink points to. You can use Voidlink without it, but Voidlens is where the live map reading happens.
Does it work for both PoE 1 and PoE 2?
Yes. Voidlink keeps separate settings, leagues, calibration, macros, and trackers per game version. Some PoE 1 only tools are hidden in PoE 2 mode.
Is this allowed?
Voidlink is provided for personal, educational use. You are responsible for following the terms of service of any game you use it with. It is not affiliated with or endorsed by Grinding Gear Games.
Licensing & billing
How does licensing work?
A license is a key tied to a subscription term. It binds to one machine at a time and allows up to three machine moves. While it is active, you get every update, including offset and data refreshes after game patches.
When does my time start?
On first activation, not at purchase. A key you buy now and activate next month still gets its full term.
Can I move it to a new PC?
Yes. Each license includes up to three machine moves, handled in the app. If you run out, contact support.
What payment methods do you take?
Payments are processed by Stripe, which supports major cards and common local methods. Card data never touches our servers.
Do you offer refunds?
A license is refundable within seven days if it has not been activated. See the refund policy for details.
Setup & updates
How do I install it?
Download the portable ZIPs, unzip them somewhere permanent, run Voidlink.exe, enter your key, and point Voidlink at the Voidlens folder. The getting started guide walks through it.
Why does Windows warn me on first run?
The build is not code-signed, so SmartScreen shows an unknown publisher warning. Choose More info, then Run anyway. Voidlink also auto-unblocks the Voidlens folder for you.
How do updates work?
Voidlink updates itself and the Voidlens folder from inside the app. Your settings live in your user profile and in the Voidlens data folder, so updates never wipe them.
Still stuck? Contact support or email [email protected].